Warranty is designed for manufacturers defects only.
Batteries that are overcharged, abused, frozen, cracked or not properly maintained are not covered under warranty.
Wrong installation causing a malfunction of the battery will void any warranty.
When a automotive battery is used in a commercial, commercial diesel or seasonal applications, both the free replacement and the pro rate are reduced by half.
If you have a battery that is not performing as intended, please bring your purchase receipt and the battery for testing.
Here are a few common scenarios;
1. The battery may be drained completely
You may have tried using a trickle charger or using the cars alternator with no success. A commercial grade charger will be used to bring the battery back to life and load tested. (This process will take at least 1 business day to complete.)
2. The battery has a very low charge or is damaged
A load test is required, the battery will be charged fully and load tested. (This process will take at least 1 business day to complete.)
3. The battery consistently doesn’t hold a charge
If the problematic battery is fully charged when brought in, a load test can be done very quickly. If the battery is found to be under-performing or showing a defect, a replacement battery will be issued immediately. (This process may take 5-30 minutes to complete.)
Pro rated warranty is industry standard verbiage, which means if you were to make a claim past the standard warranty time, the amount of money you will receive towards a new battery has been significantly diminished to near zero.
A replacement battery is rarely given out after 4+ years. It is important to understand what a warranty means, and not just accept a blanket statement of warranty.
When making a battery purchase you should ask the following about warranties;
1. Time period to qualify for a full free replacement?
2. Time period of the pro rated model & rate?
3. What if the battery is no longer manufactured when making a claim?
(Get this in writing by the manager on the invoice)
All batteries sold after September 1, 2022 have a gold standard warranty duration indicated on this page.