Warranty is designed for manufacturers defects only.
Batteries that are overcharged, abused, frozen, cracked or not properly maintained are not covered under warranty.
Wrong installation causing a malfunction of the battery will void any warranty.
When a automotive battery is used in a commercial, commercial diesel or seasonal applications, both the free replacement and the pro rate are reduced by half.
If you have a battery that is not performing as intended, please bring your purchase receipt and the battery for testing.
Here are a few common scenarios;
1. The battery may be drained completely
You may have tried using a trickle charger or using the cars alternator with no success. A commercial grade charger will be used to bring the battery back to life and load tested. (This process will take at least 1 business day to complete.)
2. The battery has a very low charge or is damaged
A load test is required, the battery will be charged fully and load tested. (This process will take at least 1 business day to complete.)
3. The battery consistently doesn’t hold a charge
If the problematic battery is fully charged when brought in, a load test can be done very quickly. If the battery is found to be under-performing or showing a defect, a replacement battery will be issued immediately. (This process may take 5-30 minutes to complete.)
Some dealers may offer warranties ranging from 2 to 4 years over the industry standard of 1-3 years. Exaggerated warranty promises may make you feel warm and fuzzy at the time of purchase, it is important to note you may encounter headaches trying to claim those fantastic warranties down the road, and your understanding of pro rate warranty comes to fruition. (See below).
Pro rated warranty is industry standard verbiage, which means if you were to make a claim past the standard warranty time, the amount of money you will receive towards a new battery has been significantly diminished to near zero.
A replacement battery is rarely given out after 2+ years. It is important to understand what a warranty means, and not just accept a blanket statement of warranty.
When making a battery purchase you should ask the following about warranties;
1. Time period to qualify for a full free replacement?
2. Time period of the pro rated model & rate?
3. What if the battery is no longer manufactured when making a claim?
(Get this in writing by the manager on the invoice)